Menu Management Analyst (Brazil)

About Us

QikServe is the enterprise platform for guest self-service in hospitality.  Our digital ordering and payments solutions are powering some of the biggest players in the hospitality industry.  From one of the world’s largest coffee chains and travel concessions operators to household names in the world of fast casual, theme and amusement, we’re giving guests the convenience to order and pay for their food whenever and however they want.  Learn more at www.qikserve.com

The Position

We believe in our company, our solution, our team and ourselves and we welcome talented individuals to come and be part of it.  We have an opportunity for an ambitious individual to join our growing menu management team.  We require a fast learner with a passion for technology who has the determination and desire to grow with us.

The successful candidate will work within our operations team to implement and manage digital menus across multiple platforms.  You care about providing outstanding service and will regularly host online meetings with customers across multiple regions to support them in getting their digital menus live on time.  You will be required to efficiently prioritise, plan and work towards deadlines. You are a curious individual who can both identify and investigate issues as well as pro-actively offer solutions to the rest of the team.

Fluent in both English and Spanish languages are required as we have numerous businesses across Latin America to support where only Spanish is used.

Required Skills & Experience

• Experience in implementing content and configuration into systems preferably in a hospitality/retail setting

• Experience of online ordering and food delivery systems

• Proficiency in configuration management

• Proficiency in Microsoft Office, particularly in Excel for receiving and managing data

• Experience using ticket systems e.g. Jira

• High attention to detail while working in a fast-paced environment

• Strong team player who cares about providing outstanding customer service

• Self-motivated and willing to take on new challenges

• Proficient in both English & Spanish languages

Nice to have

• Experience in the Hospitality sector, ideally some exposure to Digital Menus or Point-of-Sale systems (POS)

• Experience in internal and external stakeholder management

• Understanding of different project stages and methodologies

Salary: Negotiable and based on experience

Location: Brazil (Remote Home working)

We’re growing our team in Brazil and it’s a great time to join and make an impact.

You will be based in Brazil, speak fluent Portuguese, English & Spanish and be looking to work remotely from home.

The Access Group has recently acquired QikServe and welcomed them to the Access family.

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.

We look forward to hearing from you.