Implementation Analyst (Brazil)

About Us

QikServe is the enterprise platform for guest self-service in hospitality.  Our digital ordering and payments solutions are powering some of the biggest players in the hospitality industry.  From one of the world’s largest coffee chains and travel concessions operators to household names in the world of fast casual, theme and amusement, we’re giving guests the convenience to order and pay for their food whenever and however they want.  Learn more at www.qikserve.com

The Position

We believe in our company, our solution, our team and ourselves and we welcome talented individuals to come and be part of it.  We have an opportunity for an ambitious individual to join our growing menu management team.  We require a fast learner with a passion for technology who has the determination and desire to grow with us.

The successful candidate will work within our operations team to implement and manage digital menus across multiple platforms.  You care about providing outstanding service and will regularly host online meetings with customers across multiple regions to support them in getting their digital menus live on time.  You will be required to efficiently prioritise, plan and work towards deadlines. You are a curious individual who can both identify and investigate issues as well as pro-actively offer solutions to the rest of the team.

Required Skills & Experience

• Experience in managing systems preferably in a hospitality/retail setting

• Proficiency in configuration management

• Proficiency in Microsoft Office, particularly in Excel

• Experience using ticket systems e.g. Jira

• High attention to detail while working in a fast-paced environment

• Strong team player who cares about providing outstanding customer service

• Self-motivated and willing to take on new challenges
• Proficient in both English & Spanish languages

Nice to have

• Experience in the Hospitality sector, ideally some exposure to Point-of-Sale systems (POS)

• Experience in internal and external stakeholder management

• Understanding of different project stages and methodologies

Salary: Negotiable and based on experience

Location: Brazil (Remote Home working)

We’re growing our team in Brazil and it’s a great time to join and make an impact.

You will be based in Brazil, speak fluent Portuguese, English & Spanish and be looking to work remotely from home for a UK based organisation with clients in 30+ different countries around the world.

We look forward to hearing from you.